Host

Trident Ventures, LLCLoch Lloyd, MO
Onsite

About The Position

The Host at Loch Lloyd Country Club is responsible for providing members and guests with a consistently exceptional experience through professional service, product knowledge, and attentive hospitality. Hosts are expected to uphold the club’s standards in appearance, attendance, service execution, and position responsibilities.

Requirements

  • Prior hospitality or service experience highly preferred
  • Knowledge of food and beverage service
  • Basic mathematical and cash-handling skills
  • Memorization of menu items and table numbers.
  • Must be 17 years of age or older
  • Ability to work non-traditional hours, including evenings, weekends and holidays as directed by club management.

Nice To Haves

  • Strong organizational and communication skills
  • Friendly, welcoming demeanor
  • Ability to work independently as guided and as part of a team
  • High standards of integrity, honesty, and professionalism
  • Commitment to maintaining positive member and associate relationships
  • Maintain a neat and professional appearance that reflects the standards of our organization.
  • Specific guidelines and criteria will be provided upon hire and are required for ongoing employment.

Responsibilities

  • Work collaboratively with the Food & Beverage Team to ensure member and associate satisfaction.
  • Greet all members in a warm, sincere and helpful manner.
  • Interact with Members and staff in a cordial, efficient and professional manner.
  • Learn, recognize, and accurately identify members, their member numbers, and guests.
  • Provide prompt, professional, and attentive service.
  • Maintain cleanliness and organization of all front-of-house and applicable back-of-house areas.
  • Clear and set tables
  • Prepare to go orders
  • Complete all opening, closing, and transition checklists on time.
  • Perform additional duties as assigned.
  • Maintain a polished, professional appearance at all times.
  • Adhere to all appearance standards, including posture and presentation.
  • Follow proper communication channels and adhere to schedule.
  • Arrive on time and fully prepared for all scheduled shifts.
  • Demonstrate complete knowledge of offerings.
  • Knowledge of beer, wine, spirits, and cocktail offerings.
  • Familiarity with daily and weekly specials and all featured items.
  • Demonstrate and follow service guidelines and upselling techniques to maximize revenue and experience.
  • Communicate with service staff throughout the shift to understand and anticipate room seating, timing, availability, requests and alike.
  • Understand and anticipate demand using seasonality, weather, demand, events, and understand golf tee sheet timing.
  • Consistently check scheduling platforms and communicate on proper channels as directed by management.
  • Always represent Loch Lloyd Country Club with professionalism and member confidentiality.
  • Operate efficiently through our dining reservation system and keep accurate details.
  • Follow safety and sanitation rules and practices.
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