Host, Sienna Restaurant, Ambassador Hotel

Coury Hospitality•Wichita, KS

1d•Onsite

About The Position

The Host at Sienna Restaurant, Ambassador Hotel, sets the tone for the entire guest experience through genuine hospitality, professionalism, and thoughtful attention to detail. This role is crucial in creating a welcoming atmosphere, making every guest feel recognized, valued, and cared for. The Host collaborates with Servers, Bartenders, Culinary, and Leadership to ensure seamless service and memorable moments, understanding that every interaction is an opportunity to build guest loyalty and create a lasting first impression. The ideal candidate believes genuine hospitality begins the moment a guest walks through the door and thrives in a fast-paced environment while maintaining grace, professionalism, and composure.

Requirements

Must meet all applicable state and local age requirements.
Must obtain and maintain any required food handler certifications.
Strong communication, organizational, and guest service skills.
Ability to multitask while maintaining professionalism and attention to detail.
Ability to work independently while contributing to a collaborative team environment.
Ability to work flexible hours, including evenings, weekends, and holidays based on business needs.
Ability to stand and walk continuously throughout the shift.
Ability to escort guests throughout the restaurant while maintaining professionalism and guest engagement.
Ability to bend, reach, stoop and occasionally lift or carry up to 25 pounds.
Ability to operate reservation systems, telephones, and other standard office equipment.
Ability to work efficiently in a fast-paced restaurant environment while maintaining exceptional hospitality and attention to detail.
Must wear required personal protective equipment as required by job responsibilities.

Nice To Haves

High school diploma or equivalent preferred.
Previous restaurant, hotel, fine dining, or hospitality experience preferred.
Luxury, boutique hotel, or upscale restaurant experience preferred.
Experience using restaurant reservation platforms such as OpenTable, SevenRooms, or similar systems preferred.
Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

Manage reservations, waitlists, walk-in guests, and seating assignments to ensure efficient dining room flow and outstanding guest experiences.
Use reservation systems to coordinate guest arrivals while maintaining accurate guest information and special requests.
Recognize VIPs, returning guests, and special occasions while personalizing each dining experience.
Communicate wait times clearly and professionally while keeping guests informed and comfortable.
Escort guests to their tables with confidence while presenting menus and introducing their Server.
Partner with Servers, Bartenders, Culinary, and Leadership to coordinate seating, pacing, and overall dining room operations.
Communicate guest preferences, allergies, dietary restrictions, and special celebrations to the service team.
Maintain a polished, organized, and welcoming host stand, entrance, and lobby area.
Respond thoughtfully to guest questions and service opportunities while escalating concerns when appropriate.
Create memorable farewells by sincerely thanking guests and inviting them to return.
Take pride in creating an atmosphere where every guest feels genuinely welcomed from arrival to departure.