Host

Temecula Creek Inn • Temecula, CA

just now

About The Position

Essential Purpose: To facilitate reservations for the restaurant and provide a gracious initial contact with arriving guests.
Essential Duties:
To understand and respond to all guest needs and requests in a timely and professional manner.
To be aware, at all times, of current house count, visiting VIP's, and hotel functions, in order to provide personalized service to guests.
To provide prompt, efficient, and gracious customer service, in person or over the telephone, including making restaurant reservations, greeting and seating guests, taking IRD/ To Go orders, and responding to all requests for information regarding the restaurant and hotel.
To be knowledgeable and able to communicate detailed menu information and resort events to guests.
To make special daily/nightly insertions to menus, and return same to proper storage area at end of shift
To manage the seating of guests in a manner that ensures smooth and timely service.
To ensure that tables are set to accommodate reservations.
To assign and inform servers of their stations.
To follow all specified procedures to correctly handle all credit card, and gift card transactions.
To follow all policies and procedures of the food and beverage department and Temecula Creek Inn
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
To attend all mandatory meetings, as directed.
To perform other tasks, including cross-training, as directed.

Requirements

• High school diploma or equivalent required
• English fluency required
• Previous hotel restaurant experience preferred
• Familiar with proper etiquette of seating and salutations
• Must display knowledge of currently accepted business phone etiquette
• Detail oriented
• Organized and efficient
• Learns quickly
• Safety- minded
• High quality standards for production and service
• Diplomatic and calm
• Strong verbal communications skills
• Courteous, friendly, and professional manner
• Good team player
• Customer service focus
• Able to work productively with little supervision
• Trustworthy and reliable
• Stands and walks distances throughout shift
• Must be able to work well under pressure
• Frequent lifting of up to 20 lbs. and occasional lifting of up to 30 lbs.
• Heavy use of phones, daily

Nice To Haves

• Previous hotel restaurant experience

Responsibilities

• Understand and respond to guest needs
• Be aware of house count, VIP's, and hotel functions
• Provide customer service in person or over the phone
• Make restaurant reservations
• Greet and seat guests
• Take IRD/ To Go orders
• Provide information regarding the restaurant and hotel
• Communicate menu information and resort events to guests
• Make special daily/nightly insertions to menus
• Manage the seating of guests
• Ensure tables are set
• Assign and inform servers of their stations
• Follow procedures for credit card and gift card transactions
• Follow policies and procedures of the food and beverage department and Temecula Creek Inn
• Report suspicious occurrences and hazardous conditions
• Maintain cleanliness and safety of work areas
• Practice safe work habits
• Comply with safety rules and regulations
• Attend mandatory meetings
• Perform other tasks, including cross-training

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED