Statehouse Part-Time Host $14 hr w/weekend availability

The Edgewater Hotel•Madison, WI

2d•Onsite

About The Position

Our Hosts warmly greet all customers at the door, as well as answer phone calls from customers who may have questions about our restaurant or want to make a reservation. All Statehouse staff work with a teamwork mentality by offering support to all other colleagues in the restaurant.

Requirements

Listening
Verbal Communication
Customer Focus
Customer Service
Basic Safety
People Skills
Action Oriented
Organization
Selling to Customer Needs
Attendance
Client Relationships

Responsibilities

Greets and seats guests, presents menus to guests, informs them of special catch and soups.
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
Takes names on a waiting list.
Runs the floor plan board.
Observes tables and keeps track of clean, dirty and occupied tables.
Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
Responsible for distribution of parking vouchers and monitoring coat check.
Cleans and organizes the host closet.
Cleans, organizes and stocks menus at host area.
Answers phone and answers questions concerning the menu and restaurant.
Answers phone and takes orders pertaining to room service.
Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
Maintains restrooms throughout shift.
Sweeps foyer and front entrance area frequently.
Keeps windows and wine wall clean.
Maintains and updates the information wall.
Performs other duties as directed.