Koto Buffet Host

Career Center•Placerville, CA

2d•Onsite

About The Position

The Koto Buffet Host is responsible for providing a cordial reception to guests, managing reservations, and assisting with the restaurant seating system. This role involves taking guest orders, informing them about food offerings, and ensuring a positive dining experience. The host also handles telephone inquiries, processes payments if applicable, and maintains the cleanliness and organization of the podium area. A professional appearance and demeanor are essential, along with excellent customer service skills to promptly fulfill guest requests and maintain a positive rapport with marketing hosts.

Requirements

Must be at least 18 years of age.

Nice To Haves

High school diploma or GED preferred.
Three months of fast food/quick service cashier experience preferred.

Responsibilities

Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
Advises guests of waiting time (during reservation periods).
Responsible for assisting and facilitating the restaurant seating and reservation system.
Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
Ala carte environment: seats guest and presents menus.
Answers telephones and takes reservations.
Verifies reservations and complimentaries, if applicable.
Receives payment from casino guests in a prompt and courteous manner, if applicable.
Adheres to established cash control policies and procedures.
Answers any guest questions and refers them, if necessary, to appropriate management personnel.
Helps maintain podium by stocking supplies and cleaning as needed.
Assists with special requests when applicable.
Answers questions concerning food offerings, hours of operation, and pricing.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
Helps record preferential information within reservation system for future service, if applicable.
Utilizes guest’s name when applicable.
Maintains menu knowledge.
Performs all other duties as assigned.