Host

Wahlburgers•Ledyard, CT

45d•Onsite

About The Position

The Host position is responsible for creating a positive and memorable guest experience by providing exceptional hospitality. This role involves welcoming guests warmly, answering questions, managing wait times, and ensuring guest satisfaction. The Host also contributes to a positive team environment and maintains the restaurant's standards for cleanliness and presentation.

Requirements

Basic computer skills
Ability to work in a high-volume, fast-paced work environment.
Capable of prioritizing tasks effectively.
Able to speak to the restaurant's story and mission statement.
Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Responsibilities

Welcome guests warmly by smiling and making eye contact as they enter the restaurant.
Answer guest questions regarding flow, food, beverages, the restaurant, and the restaurant’s story.
Keep guests entertained and engaged while waiting or in line.
Lead guests at their own pace to a clean, perfectly set table and hand the appropriate menu(s) to each guest after they are seated.
Maintain awareness of available tables in the dining area and always know of a party 'on deck' to be seated.
Communicate with servers and managers regarding table availability, seating arrangements for large parties, or special requests.
Handle guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues.
Thank guests as they leave and invite them to return.
Arrive to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
Clock in and out as scheduled.
Demonstrate a helpful and positive attitude towards guests and team members.
Complete all assigned tasks and duties.
Check the greeter area and its storage areas for adequate supplies.
Review potential wait times and work with managers to plan seating arrangements.
Assist fellow team members as needed.
Check out with a manager before leaving at the end of each shift.
Inspect restrooms, dining room, and lobby, clean as needed, and report any unsafe conditions.
Monitor dining area tables to ensure they meet or exceed standards (e.g., proper table setup, full napkin dispensers, swept floors under tables, etc.).