Host | Windsor Dining Room

Skytop Lodge Corporation•Barrett Township, PA

1d•Onsite

About The Position

Being a host is the first line of defense and most important job in a restaurant. You will be our primary resource person for ensuring the guest is greeted warmly and professionally. The host is responsible for taking guests to the correct table and ensuring servers are fairly being seated. As host you will be taking dining reservations both via telephone and in person.

Requirements

Ability to problem-solve quickly when necessary (as during service hours).
Good guest relations’ skills.
Good communication and organizational skills.
Ability to read, write and follow verbal or written instructions.
Ability to speak and understand English.
Must genuinely enjoy working with the public and take pride in rendering fine service.
Cheerfulness, a calm manner, flexibility and the ability to work in a team environment are essential.

Nice To Haves

Previous work experience in food service is recommended.

Responsibilities

Answer all calls in a warm and professional manner
Check reservation & guest information is correct within Opentable
Review menus to ensure they are clean and presentable
Make sure music is on
Be knowledgeable of hotel activities as well as other F&B information
Responsible for greeting guests, seating guests and using the Opentable program.
Pull out guest’s chairs when they are arriving
Clear extra settings from table if not being used
Assist guests with information & explaining whether its buffet or ala carte.
Work to create a pleasant experience for the guests in all respects
Assist in clearing & setting tables
Assist in carrying dirty trays to the kitchen
Responsible for guest take-out orders - can receive tips!
Close out all Opentable reservations
Make extra copies of menus if needed
Take the trash out
Windex glass in the dining rooms front doors
Check out with a supervisor before leaving