Host - Baltaire

BALTAIRE•Los Angeles, CA

7d•$19 - $21•Onsite

About The Position

Baltaire is seeking a Host to join their team. The Host will report to the Baltaire Management team and will be responsible for overseeing all communication between the restaurant, managers, and guests. This includes managing OpenTable, handling holiday reservations, resolving incidents, and addressing guest requests. The ideal candidate will be a team player with a positive attitude, a warm and friendly demeanor, and a passion for hospitality. They should be able to work efficiently in a fast-paced environment, maintain a professional appearance, and possess strong communication and organizational skills.

Requirements

A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining).
Must have OpenTable experience.
High school graduate or equivalent vocational training certificate, college degree.
Must be detail-oriented.
Must be a clear thinker, remaining calm and resolving problems using good judgment.
Punctual, regular and reliable attendance.
Strong communication skills and ability to understand and follow written and verbal instructions.
Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel.
The employee must occasionally lift and/or move up to 10 pounds.
Able to manage multiple tasks effectively and meet deadlines.

Nice To Haves

Experience in fine dining.

Responsibilities

Manage OpenTable reservations, waitlists, and inquiries.
Handle incoming calls, including fielding event and regular voicemails and completing event inquiries.
Make calls for the following day's reservations, noting requests and confirming offerings.
Maintain knowledge of all relevant policies and procedures, and follow up with guests when necessary.
Work with spreadsheets to manage lost items, lost credit cards, messages for managers, complaints, and large party requests.
Support the service team to ensure guest needs are met promptly.
Walk through the dining room to assist with service demands.
Maintain a flexible work schedule, including overtime as needed.