Host
Nobu Hotel Palo Alto•Palo Alto, CA
•Onsite
About The Position
The restaurant Host is the first person to interact with arriving guests as they enter the restaurant. It is the job of the Host to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host.
Requirements
- Possess a basic understanding of menu items
- Ability to use OpenTable reservation system
- Have proficiency with computers, phone systems and messaging systems
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum amount of supervision.
- Ability to work well under pressure and handle multiple tasks at once.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers
- Must meet the minimum age requirement of 18 years old
- Must possess a valid Food Handler Card
Nice To Haves
- Previous experience as Host is preferred, ideally in a fast-paced, upscale environment.
- Any combination of education and experience that provides the required knowledge, skill and ability.
Responsibilities
- Welcome and acknowledge all guests according to company standards
- Help plan and coordinate timely seating of guests
- Escort guests to their table and prompt a warm welcome from the rest of the FOH team
- Maintain seating chart
- Communicate with the kitchen regarding guest counts and length of wait for tables
- Maintain cleanliness of work areas and host/hostess stand throughout the day
- Ensure uniform and personal appearance are clean and professional
- Thank guests with genuine appreciation
- Take reservations in person and over the phone, using professional language at all times.
- Answer telephones, responding to guests questions in a professional manner.
- Stay up to date and current on all general hotel and restaurant information
- Check phone messages. Respond to messages when appropriate.
- Use guest names whenever possible.
- Have general knowledge of menus items
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
