The Kitchen by Wolfgang Puck Host

AHC Hospitality•Grand Rapids, MI

48d•Onsite

About The Position

The Kitchen by Wolfgang Puck is seeking a Host to fulfill the daily operations of the restaurant. This role involves welcoming guests, answering telephones, and taking to-go orders. The Host will follow the expectations of the Amway Grand Plaza Hotel and AHC guest service standards, creating a teamwork environment and producing quality service for each guest.

Requirements

Must have some restaurant experience

Responsibilities

Welcome all guests to the restaurant, introduce the guest to the menu and the specials.
Maintain daily set up and/or breakdown of the restaurant by following daily checklists.
Know each menu item and its ingredients. Know what happy hour and other specials are.
Be aware of events in the area. Be able to give suggestions to our guests.
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log.
Strive to exceed guest satisfaction and look for ways to provide the best possible service.
Understand all facets of job responsibilities and display the skills necessary to complete tasks.
Complete daily cleaning duties and side work tasks.
Report to work on time and rarely miss scheduled shifts. Correctly follow the department attendance policy.
Participate in department meetings and communicate freely expressing ideas, opinions or views. Communicate with management and other staff members.
Display a positive courteous and polite attitude, work well with others.
Take pride in their appearance and report to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.
Display a sense of urgency and the ability to resolve guest concerns or department issues on their own.
Utilize time well and be productive throughout the entire shift while meeting department standards.
Look for ways to save money by reducing waste and controlling expenses. Also try to generate more revenues by offering ideas and suggestive selling to the guest whenever possible.
Keep work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Know where to recycle items for the department and consistently place them in the appropriate bins and recycling stations.
Follow the AHC safety standards of our hotel.
Attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
Answer the telephone, take to go orders.
Use Open Table reservation system.
Actively take care of each guest according to AHC guest service standards and department standards.
Monitor food waste.
Maintain restaurant cleanliness and overall deep cleaning.
Attend Department Meetings.
Communicate with management or team members.
Follow hotel green policies.
Follow AHC and Health Department Specs.
Actively work in the restaurant's designated area: counter service, running food, and table service.
Perform any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager.