Host - The National

Coury Hospitality • Oklahoma City, OK

1d • Onsite

About The Position

The National is hiring for a Host. This role is for individuals who believe that the guest experience begins the moment someone walks through the restaurant door, and that a warm welcome, genuine smile, and attentive service can set the tone for an entire dining experience. Great hospitality means making every guest feel seen, valued, and genuinely welcomed. A smooth dining room depends on strong communication, organization, and teamwork. Knowing your restaurant, your menu, your team, and your guests allows you to create a more personalized experience. Every arrival is an opportunity to create an UNMATCHED MOMENT.

Requirements

• Previous restaurant or customer service experience required.
• Must successfully complete the restaurant's required training program.
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
• Ability to read, write, and communicate fluently in English.
• Strong interpersonal and customer service skills.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
• Ability to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings.
• Ability to successfully multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and follow all grooming and dress standards.
• Ability to stand and walk throughout an eight-hour shift.
• Ability to reach with hands and arms as needed throughout the shift.
• Ability to regularly communicate with guests and coworkers in person and by telephone.
• Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
• Ability to lift, balance, and carry dining room service trays safely.
• Ability to lift and carry trays, soiled dish bins, and other items weighing up to 40 pounds.
• Ability to work in a fast-paced restaurant environment with frequent guest interaction and changing priorities.
• Ability to maintain professionalism and composure during busy service periods.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.

Nice To Haves

• Previous Host or Server experience preferred.
• High school diploma or GED preferred, or currently enrolled in secondary education.
• Familiarity with computer systems, reservation platforms, and ordering procedures preferred.

Responsibilities

• Greeting every guest warmly and professionally with genuine eye contact, a smile, and prompt attention.
• Managing reservations, the waitlist, and seating chart to create a smooth and organized guest experience.
• Using OpenTable to manage reservations, review the daily reservation book, and accommodate guests without reservations.
• Escorting guests to their tables, providing menus, and introducing them to their server.
• Learning the restaurant's menu, including ingredients, preparation methods, unavailable items, and daily offerings.
• Getting to know frequent guests and remembering their names, preferences, and special requests.
• Managing seating rotations to maintain an efficient and balanced flow throughout the dining room.
• Understanding server stations, assignments, workload capacity, and timing to help create an efficient service experience.
• Communicating guest preferences and special requests clearly to Servers and Managers.
• Monitoring the dining room throughout service and helping ensure a welcoming, comfortable, and positive atmosphere.
• Answering the restaurant telephone, taking reservations, and accurately relaying messages.
• Anticipating potential seating delays and proactively communicating them to Management and guests.
• Handling guest questions, concerns, and service issues promptly, graciously, and professionally.
• Assisting Servers and Bus Curators when guest traffic allows, including resetting tables and helping secure food or beverage items.
• Maintaining a clean, organized, and guest-ready Host Stand throughout the shift.
• Ensuring someone is always available at the Host Stand to welcome and assist guests.
• Operating the cash register and accurately following cash-handling and accounting procedures when assigned.
• Supporting your fellow Curators and maintaining positive communication and teamwork throughout every shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED