HOST

Clarke s Group•Washington, DC

27d•Onsite

About The Position

A hospitality professional comes to work on time in the proper uniform, both clean and pressed, with all necessary tools needed to perform their job. This includes their unique talents, a welcoming disposition, necessary menu and restaurant knowledge, and a commitment to teamwork. A host greets customers as they enter a restaurant with a warm welcome and officially begins their PJ Clarke’s experience. This may include taking reservations using OpenTable, constructing a waitlist, escorting the guests to their seats, pulling out chairs and providing the necessary menus. Hosts are responsible for the planning and organization of the dining areas during their shift. This includes thoughtfully plotting the reservations and communicating with the management team. Hosts also handle phone calls and guest queries regarding the restaurant and menu. In addition, the hosts run our delivery service using both Aloha and the online delivery services. They are accountable for all delivery financial transactions. Hosts are responsible for preparing, maintaining, breaking down, and cleaning their work area according to their designated side work.

Requirements

Experience providing excellent customer service in a fast-paced environment.
Able to handle money accurately and operate a point-of-sale system.
Ability to work nights, weekends, and holidays.
Ability to work in a fast-paced work environment and deliver orders in a timely manner.
Ability to provide top-notch customer service in a fast-paced environment.
A positive attitude and ability to work well under pressure with all restaurant staff.
Does high-quality work while unsupervised.
Able to work in a standing position for long periods of time.
Willing to follow instructions and ask questions for clarification if needed.
Able to move at least 40 pounds.
Ability to remain calm under stressful situations.
Great organizational skills.
A team player with good communication skills.
Punctual and reliable attendance.

Nice To Haves

POS experience preferred

Responsibilities

Greet customers as they enter a restaurant with a warm welcome.
Take reservations using OpenTable.
Construct a waitlist.
Escort guests to their seats, pull out chairs, and provide menus.
Plan and organize dining areas during their shift.
Plot reservations and communicate with the management team.
Handle phone calls and guest queries regarding the restaurant and menu.
Run the delivery service using Aloha and online delivery services.
Accountable for all delivery financial transactions.
Prepare, maintain, break down, and clean their work area according to designated side work.