Host

Churchill Downs Incorporated•Village of Waterloo, NY

19h•Onsite

About The Position

del Lago Resort & Casino is seeking a Host/Hostess to join their team. This role is responsible for the prompt, friendly greeting, and proper seating of all restaurant guests. The Host/Hostess is expected to provide a gracious, kind, and warm level of service, fostering an exciting environment and delivering World Class Service with Old-World Hospitality and Charm. Key duties include possessing extensive menu knowledge, anticipating guest needs, seating guests efficiently, and processing payments. The position emphasizes departmental goals of Consistency, Quality, and a Sense of Urgency. Previous casino-industry experience is not a prerequisite, as del Lago provides comprehensive training to ensure success and career advancement within the company.

Requirements

Ability to communicate effectively with all levels of Team Members, guests, and outside contacts
Ability to work effectively in a fast-paced environment
Ability to move around all work areas effectively and efficiently
High school diploma or GED
Friendly demeanor
Ability to communicate well with the public
Ability to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties
Demonstrate positive/enthusiastic approach to all assignments
Adherence to attendance and punctuality
Clean, well-groomed, and professional appearance
Optimistic outlook
Proven track record of leading, inspiring, and proven track record of success in service excellence
Attention to quality details
Great communication skills
Knowledge of how to deliver excitement

Nice To Haves

Cashiering experience preferred

Responsibilities

Ensures the smooth operation of the front of the restaurant
Maintains seating log and directs the flow of work for both wait staff and bus persons
Promotes positive public and employee relations
Be punctual to pre-shift meeting with a positive attitude and openly participate
Consistently provide excitement and deliver world class service, as well as live the company core values
Safeguard company assets and adheres to all policies and procedures
Create teamwork by helping co-workers with essential function
Adhere to all company policies and procedures to include strict adherence to attendance and appearance guidelines as well as confidentially regarding guest information
Clean as you go, clean spills immediately
Use chemicals as prescribed and responsibly
Ensure all chemicals are in properly labeled containers
Accept and confirm reservations
Responsible for conducting behavior in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
Other duties as assigned
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of