Host

COTE NYC•New York, NY

27d

About The Position

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. COTE is NEW YORK CITY'S first Korean Steakhouse. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 Hosts are dynamic hospitality professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. Hosts maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Requirements

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Must be of legal age to serve alcohol.
Certification for responsible alcohol service or ability to obtain within 6 months.
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.
Ability to operate phones.
1+ years similar experience preferred.

Nice To Haves

1+ years similar experience preferred.

Responsibilities

Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.
Precisely informs customers of waiting times and respects the order of arrival of customers.Ensures customers are rapidly and effectively cared for.
Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked.
Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc. Performs routine table and bathroom checks.
Maintains all tools of the position.
Updates all table statuses to the podium throughout service.
Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning.
Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times.
Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.
Communicates with management in real time when there are seating delays or unsatisfied customers.
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
Reports to each scheduled shift on time, in uniform, and ready to work.
Responsible for training new employees as assigned.
Assists other stations or areas of the restaurant when requested by management.