HOST

Hollywood Casino Aurora • Aurora, IL

10d • Onsite

About The Position

The Host serves as the face of Sorella by Giada and helps set the tone for the overall dining experience. In an upscale, celebrity-branded restaurant environment, the Host creates a welcoming, high-energy first impression and delivers hospitality that reflects the restaurant’s elevated brand standards. The role manages reservations, seating flow, and guest communications while supporting the dining room team.

Requirements

• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask in a fast-paced environment.
• Comfort managing high-profile or VIP clientele.
• Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous host or guest service experience preferred; fine dining or high-volume restaurant experience is a plus.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage reservations and waitlists using reservation platforms such as OpenTable or similar systems.
• Coordinate seating to balance service flow and optimize table turns.
• Estimate wait times accurately and communicate updates to guests.
• Escort guests to tables and provide menus.
• Maintain cleanliness and organization of the host stand and lobby area.
• Answer phones and respond to guest inquiries.
• Manage large parties and VIP guests with professionalism and discretion.
• Communicate effectively with management, servers, and kitchen staff.
• Assist with coat check, special accommodations, and guest requests.
• Monitor dining room capacity and follow fire and safety regulations.
• Support team members during peak business periods.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED