Host - 180 House, Central London

Soho House•Temple, TX

4d•Onsite

About The Position

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.

Requirements

2 - 3 years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously

Nice To Haves

Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Responsibilities

Welcome every member by name and guest with open arms and in a hospitable manner.
Respond to guest inquiries and requests in a timely, friendly and efficient manner.
Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
Build relationships with members and guest.
Communicate red flags and positive feedback to management and wider team.
Support floor team to prepare tables by setting up linens, cutlery and glasses.
Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
Uphold discretion and professionalism, especially when serving VIPs and PWKs.
Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.