Head Waiter/Waitress - 180 House, Central London

Soho House•Temple, TX

About The Position

At Soho House, the Head Waiter/Waitress plays an essential role in delivering exceptional dining experiences for members and guests. Working closely with the Restaurant Manager and Front of House team, this role oversees floor service operations, guides staff, and maintains the standards associated with the club. The main responsibility is to ensure members enjoy their experience through excellent service, from greeting and taking orders to making recommendations and handling payment. The role leads and supervises daily restaurant-floor service and supports, motivates, trains, and coaches the waitstaff team. It also involves coordinating with kitchen and bar staff, accommodating dietary needs, maintaining the dining environment, and providing personalized service with discretion and professionalism.

Requirements

2–3 years of experience in a similar high-end dining environment.
Experience in a supervisory or senior waiter position.
Excellent food and beverage knowledge, including wine service.
Strong interpersonal and leadership skills, with a hands-on approach.
Confident, polished, and professional demeanour.
Exceptional communication and organisational skills.
Familiarity with POS systems and reservation software.

Responsibilities

Warmly greet members, introduce menus, and engage with them promptly after seating.
Take accurate food and drink orders, accommodating allergies and dietary needs.
Coordinate with kitchen and bar staff to ensure orders are delivered correctly and on time.
Recommend menu items and food and drink pairings using relevant product knowledge.
Maintain table service by proactively topping up water, wine, and other beverages.
Set up and reset tables and maintain cleanliness and a pristine environment.
Respond flexibly to member requests and special accommodations to create personalized experiences.
Support payment by card, through the Soho House App, or via House Pay.
Maintain discretion and professionalism, particularly when serving VIPs and PWKs.
Lead and supervise daily service on the restaurant floor.
Support and motivate waitstaff, providing training, coaching, and consistent feedback.

Benefits

Weekly pay.
Team meal while on shift, prepared by the chefs.
Soho Friends Membership.
50% team discount on food and drink, seven days a week.
Staff room rates.
Health Cash Plan, with the option to add up to two dependents.
Dental Plan, with the option to add up to two dependents.
Birthday day off after one year of continuous service.
Up to 50% staff discount on Cowshed and Soho Home.
Two paid days a year to support a charity of your choice, in conjunction with Soho Impact.
Free counselling sessions.
Cookhouse & House Tonic food and drink training, events, and opportunities.
Continuous training for personal and professional development.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
Competitive compensation packages with global benefits and perks.