PRIME - Hostperson
About The Position
We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Requirements
- Previous guest service or hospitality experience preferred.
- Excellent communication and organizational skills.
- Ability to remain composed in high-volume guest-facing situations.
- Ability to learn reservation and restaurant-management technology.
Responsibilities
- Greet every arriving guest promptly, warmly, and professionally.
- Manage reservations, walk-ins, waitlists, and seating through the resort's designated reservation platform.
- Review reservations before each service period and identify VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
- Confirm reservations and guest information accurately.
- Maintain awareness of table status and coordinate seating with Servers and restaurant operations.
- Follow established seating rotation while considering guest preferences and operational requirements.
- Provide accurate wait times and proactively communicate changes or delays.
- Escort guests to their table and present menus appropriately.
- Answer restaurant telephone calls professionally and provide accurate information regarding menus, hours, dress codes, directions, reservations, and resort dining options.
- Maintain complete knowledge of all resort Food & Beverage outlets and operating hours.
- Assist guests with alternative dining recommendations when the requested outlet cannot accommodate them.
- Maintain cleanliness and organization of the host stand and entrance.
- Ensure menus are clean, current, and in good condition.
- Recognize returning guests and appropriately acknowledge VIPs and special occasions.
- Communicate guest concerns and special requests to the appropriate team member.
- Never promise seating, discounts, complimentary items, or exceptions outside established authority.
- Assist with guest-flow management during high-volume periods.
- Support other host stands or Food & Beverage outlets as assigned based on business needs and training.
- Perform other reasonable duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
