PRIME - Server
About The Position
We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Requirements
- Ability to communicate professionally with guests and colleagues.
- Ability to learn food, wine, spirits, cocktails, and menu specifications.
- Ability to operate the designated POS system.
- Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
- Must meet all applicable requirements for serving alcoholic beverages.
Nice To Haves
- Previous restaurant or hospitality experience preferred.
Responsibilities
- Greet guests promptly and professionally and establish a welcoming dining experience.
- Demonstrate thorough knowledge of all food menus, beverage offerings, daily specials, ingredients, preparation methods, and appropriate accompaniments.
- Maintain knowledge of allergens and dietary restrictions and follow established procedures when communicating allergy-related requests.
- Explain menu items clearly and confidently and provide recommendations based on guest preferences.
- Actively suggest appetizers, beverages, wine, enhancements, side dishes, desserts, and after-dinner beverages when appropriate.
- Take accurate food and beverage orders and enter all items correctly into the POS system.
- Follow proper seat numbering and course sequencing procedures.
- Communicate special requests and modifications accurately to the culinary and bar teams.
- Monitor the timing and quality of each course and communicate delays or concerns immediately.
- Perform appropriate table maintenance throughout the dining experience.
- Refill beverages and anticipate guest needs without requiring the guest to ask.
- Deliver and present food and beverages according to established service standards.
- Check guest satisfaction after food and beverages are delivered and take immediate action when recovery is required.
- Process guest checks, room charges, credit cards, cash, discounts, and other forms of payment accurately.
- Follow all procedures related to complimentary items, voids, discounts, and adjustments.
- Complete assigned opening, running, and closing side work.
- Maintain clean and fully stocked service stations throughout the shift.
- Assist with resetting tables and preparing the restaurant for subsequent guests.
- Maintain proper sanitation and food-handling practices.
- Participate in pre-shift meetings and remain informed of VIPs, groups, special events, unavailable items, menu changes, and daily operational information.
- Communicate guest concerns immediately and assist with service recovery within the colleague's authority.
- Support fellow servers and other Food & Beverage colleagues during periods of high volume.
- Maintain professional appearance and uniform standards at all times.
- Protect guest privacy and confidential resort information.
- Perform other reasonable Food & Beverage duties as assigned based on operational needs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
