Fit4Less Host - Ottawa South Orleans

GoodLife Fitness•Ottawa, ON

2d•Onsite

About The Position

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand. The Host performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members. They clean and tidy to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines. The Host provides friendly customer interaction when cleanliness tasks are being completed on the workout floor and contributes to the 'everybody cleans' mindset. They complete and read daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations. The Host informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions. The Host provides friendly customer service that follows Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members. They welcome everyone warmly in the club with 'hi, bye and thank you'. They help and educate members and guests with memberships, amenities, automation and processes. The Host promotes black card amenities and memberships. They contribute to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations. They complete tasks and responsibilities by the set timelines. They inform and work with the manager for progress relating to customer service and escalation support. They address, inform and report incidents of concern using the standard process expectations. They sell and suggest memberships and provide assistance for membership management to support Fit4Less purpose. They assist and provide appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.

Requirements

High School diploma, or working toward completion.
1 year teamwork and/or volunteer experience
Verbal communication skills
Written communication skills
WHMIS
First Aid, CPR-A & AED Certification

Nice To Haves

Puts a lot of effort into their activities.
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customers.
Values time and uses their time effectively and efficiently.

Responsibilities

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members.
Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
Contributes to the everybody cleans mindset.
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.
Provides friendly customer service that follow Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members.
Welcomes everybody warmly in the club with hi, bye and thank you.
Helps and educates members and guests with memberships, amenities, automation and processes.
Promotes black card amenities and memberships.
Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
Completes tasks and responsibilities by the set timelines.
Completes and reads daily, weekly and monthly tasks, communications and training to standard expectations.
Informs and works with the manager for progress relating to customer service and escalation support.
Addresses, informs and reports incidents of concern using the standard process expectations.
Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose.
Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.