Big Woods Edinburgh: Host

BWQOHT Inc•Edinburgh, IN

10h•Onsite

About The Position

Big Woods Restaurants in the Edinburgh Outlet Mall is looking to hire a part time Host with availability for Friday-Sunday. This is an hourly position with TIP sharing! We are seeking a friendly and enthusiastic Host to welcome and greet guests as they arrive at our establishment. The ideal candidate will have excellent interpersonal skills, a warm demeanor, and a genuine passion for providing exceptional customer service. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience and ensuring they feel valued and well taken care of from the moment they step through our doors.

Requirements

Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
Strong organizational skills to manage reservations, guest flow, and waitlist efficiently.
Ability to handle high-pressure situations and manage guest expectations during peak dining hours.
Adaptability and flexibility to accommodate changing business needs and guest preferences.
Basic computer literacy to manage reservation systems and seating arrangements.
Ability to stand and walk for extended periods.
Lift and carry items weighing up to 20 pounds.
Navigate potentially crowded spaces with ease.
Must be 16+ years of age.
Weekend availability.

Responsibilities

Warmly greet and welcome guests as they enter the restaurant, creating a positive and inviting atmosphere.
Manage the reservation system, accurately record reservations, and communicate effectively with the kitchen and waitstaff to ensure seamless seating arrangements.
Maintain a well-organized and tidy front-of-house area, including the host/hostess station and waiting area.
Provide accurate wait time estimates to guests during peak dining hours and manage guest expectations while ensuring their comfort.
Escort guests to their designated tables, presenting menus, and informing them of any specials or promotions.
Anticipate and accommodate special requests and needs of guests, such as high chairs, wheelchair accessibility, or specific seating preferences.
Handle guest inquiries, complaints, and concerns with professionalism and promptness, escalating issues as necessary to management.
Collaborate with wait staff to coordinate seating, manage guest flow, and facilitate a smooth dining experience for both guests and employees.
Maintain knowledge of the restaurant's offerings, including menu items, beverages, and daily specials, to assist guests with informed choices.
Manage the waitlist efficiently during busy periods, keeping guests informed about wait times and seating availability.
Assist in maintaining the cleanliness and organization of the front-of-house area, including menus, condiments, and decor.
Thank guests for dining with us as they leave the restaurant and inquire about their experience.
Contribute to a positive team environment by effectively communicating with colleagues and providing support as needed.