Host (Part-Time) - Key Lime Bistro - RSW Airport

Retail and Dining Positions•Fort Myers, FL

17h•Onsite

About The Position

The Host at Key Lime Bistro provides courteous, friendly, efficient, and first-class service to restaurant guests, business partners, and team members. The role creates a welcoming first and last impression, supports the restaurant’s service standards and TRIFIC values (Trust, Respect, Integrity, First-Class, Innovation, and Commitment), and contributes to a safe, respectful, harassment-free workplace. Hosts welcome and engage guests, communicate wait times, manage waiting lists, answer menu questions, coordinate seating with front-of-house staff, and seat guests while maintaining server rotation. They also process to-go orders and payments through the point-of-sale system, maintain the host stand and store appearance, follow safety and sanitation requirements, respond to customer concerns, and assist servers and food runners as needed. The position requires teamwork, sound judgment, adaptability, and the ability to work in a high-energy airport restaurant environment. Duties may change, and additional responsibilities may be assigned.

Requirements

High school diploma or GED.
Excellent customer service skills and effective communication in English.
Ability to read, write, and perform mathematics in English.
Ability to work various shifts in a 7/365 team-oriented environment.
Ability to work in a high-energy, demanding environment.
Ability to work independently and collaboratively, take direction, and remain unsupervised for extended periods while exercising good judgment.
Strong self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and manage multiple tasks, adapt to changing priorities, and respond to unexpected situations.
Ability to lift at least 25 pounds and perform essential duties involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.
Ability to maneuver heavy trays of food.

Nice To Haves

Food and beverage experience in a full-service setting is preferred but not required.

Responsibilities

Provide courteous, friendly, efficient service to customers and team members while maintaining company service standards.
Create a welcoming first and last impression and engage with guests in a friendly, professional manner.
Provide accurate wait times and monitor waiting lists.
Use menu knowledge to answer guest questions.
Coordinate with front-of-house staff regarding available seating.
Seat guests while maintaining proper server rotation.
Process to-go orders and cash, credit, and debit transactions accurately through the point-of-sale system.
Maintain store appearance according to merchandising and maintenance standards.
Follow safety and sanitation guidelines and applicable laws.
Respond appropriately to customer concerns.
Keep the host stand clean, sanitized, and well stocked.
Assist servers and food runners as needed, including maneuvering heavy food trays.
Collaborate with the team, take direction, and perform other assigned duties.