Host

Bluejack National•Montgomery, TX

12d•Onsite

About The Position

The Host is responsible for greeting members and guests in a warm, friendly, and professional manner upon arrival. This role involves managing reservations, waitlists, and seating arrangements to ensure efficient table flow and an optimal guest experience. The Host will escort guests to their tables, provide menus, and communicate relevant information to service staff. This position requires coordination with Servers and management to balance seating across various dining areas and events, as well as monitoring dining room activity to anticipate seating needs and maintain smooth service flow. The Host will also maintain the cleanliness and organization of the host stand, entrance, and waiting areas, answer phone calls, take reservations, and respond to guest inquiries with professionalism and accuracy. Communication of guest preferences, special requests, and important notes to Servers and management is crucial. The role involves assisting in maintaining accurate records of reservations, guest counts, and table availability, and supporting the setup and organization of dining areas prior to service and during special events. The Host will provide support to service staff as needed to enhance the overall guest experience, follow all club policies, sanitation standards, and safety guidelines, and address guest concerns promptly, escalating issues to management when necessary. Maintaining knowledge of club offerings, menus, and events is essential for effectively assisting and informing guests. The Host represents the club with professionalism and upholds all appearance and grooming standards, and will assist with major club events as needed, including guest check-in, seating coordination, and flow management. Additional duties may be requested by Bluejack leadership.

Requirements

Prior serving experience in high-end golf/country club or hospitality industry is a plus
Good organizational skills and the ability to work well independently, attention to quality and detail.
Enjoy working with Members, guests, and children.
Requires excellent oral and written communications skills.
Service oriented style with professional presentations skills.
Experience providing excellent customer service in a fast-paced environment.
High School diploma, GED certificate, or relevant work experience.
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

Responsibilities

Greet members and guests in a warm, friendly, and professional manner upon arrival.
Manage reservations, waitlists, and seating arrangements to ensure efficient table flow and optimal guest experience.
Escort guests to their tables and provide menus while communicating any relevant information to service staff.
Coordinate with Servers and management to balance seating across dining rooms, patios, lounges, and events.
Monitor dining room activity to anticipate seating needs and maintain smooth service flow.
Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
Answer phone calls, take reservations, and respond to guest inquiries with professionalism and accuracy.
Communicate guest preferences, special requests, and important notes to Servers and management.
Assist in maintaining accurate records of reservations, guest counts, and table availability.
Support the setup and organization of dining areas prior to service and during special events.
Provide support to service staff as needed to enhance the overall guest experience.
Follow all club policies, sanitation standards, and safety guidelines.
Address guest concerns promptly and escalate issues to management when necessary.
Maintain knowledge of club offerings, menus, and events to effectively assist and inform guests.
Represent the club with professionalism and uphold all appearance and grooming standards.
Assist with major club events as needed, including guest check-in, seating coordination, and flow management.
Additional duties as requested by Bluejack leadership.