Host (2684)

VENU•Colorado Springs, CO

1d•Onsite

About The Position

Roths Sea and Steak aims to redefine fine dining in Colorado by elevating the classic American steakhouse experience through "Unreasonable Hospitality," "Locally Rooted" ingredients, "Unwavering Excellence," and a "Deeply Personal" approach, making guests feel as if they are dining at the home of an old friend. The Host serves as the initial point of contact for guests, setting the tone for their dining experience. This role is crucial for orchestrating the flow of service, managing reservations, and ensuring seamless communication between the front and back of house. The ideal candidate will possess refined hospitality skills, a calm and confident presence, and a passion for creating exceptional guest experiences.

Requirements

1-2 years of experience as a hostess or in a front-of-house role at an upscale or fine-dining restaurant.
Strong leadership and team-building skills.
A high level of personal grooming, poise, and professionalism.
Excellent communication and interpersonal skills with a strong attention to detail.
Ability to handle stressful situations gracefully and maintain a positive attitude under pressure.
Exceptional organizational skills and time management.
A passion for providing exceptional customer service and creating memorable experiences.
Must be able to work in a fast-paced, high-pressure environment.
Knowledge of reservation systems and POS technology.
Must be at least 18 years of age.
Must be available to work nights, evenings, weekends, and holidays as required by business needs.
Must be able to perform the essential physical functions of the position, with or without reasonable accommodation.
Must be able to perform physical activities such as standing, walking, bending, stooping, kneeling, reaching with hands and arms, and using fingers and wrists for extended periods (up to 8–10 hours per shift).
Must be able to communicate effectively, including speaking and hearing in a busy kitchen environment.
Must be able to lift and transport up to 50 pounds on occasion.
Must be able to tolerate and work in various kitchen environments, including: High temperatures and humidity near cooking equipment (e.g., ovens, grills, fryers), Cold conditions in walk-in coolers and freezers, Noisy, fast-paced environments with frequent interruptions.

Responsibilities

Warmly welcome and engage each guest with a polished, professional demeanor.
Manage reservations and waitlist using SevenRooms, optimizing table turns without compromising service.
Anticipate guest needs and preferences; recognize repeat and VIP guests, ensuring personalized service.
Oversee the flow of seating and coordinate with the service team to ensure proper pacing.
Maintain the host stand and reception area to the highest standard of organization and appearance.