Host

Garden of the Gods Resort and Club•Colorado Springs, CO

3d•Onsite

About The Position

The Host position is responsible for greeting and seating guests in the Dining Room in a prompt and courteous manner, while providing support to ensure a quality guest experience. This role involves managing reservations, communicating with guests about their needs, and maintaining a clean and orderly work area. The Host also acts as a point of contact for guests, answering inquiries and providing information about the resort's offerings. They are expected to uphold the company's service standards and contribute to a positive team environment.

Requirements

Customer Service
Resolving conflict
Teamwork
Thoroughness
Professionalism
Prior restaurant or hotel experience preferred.
Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).
Continuous teamwork as well as internal and cross-departmental communication.
CPR Certification
Food Handler Certification
Alcohol Server/Seller Certification

Nice To Haves

Food Protection Manager Certification

Responsibilities

Greet and seat guests in the Dining Room in a prompt and courteous manner.
Provide support to the restaurant to ensure a quality guest experience.
Maintain work schedule and communicate any necessary scheduling requirements to management in advance.
Complete required and suggested training.
Input all reservation information thoroughly, including first and last name and telephone number.
Tag all reservations appropriately (member, hotel guest, or public guest).
Review upcoming reservations for special notes or needs, including large parties requiring table combinations.
Provide eye contact at 10 feet and greet and welcome all guests within 5 feet with a warm and friendly greeting.
Ascertain member/guest dining needs by asking questions and listening.
Inquire about special occasions, dietary restrictions, and allergies, and acknowledge any special occasions.
Seat guests using established standards and manage open tables, keeping all information up to date.
Print and deliver every reservation slip to the assigned server.
Monitor restaurant activity to determine seating and dining flow.
Monitor open dining sections for empty and cleaned tables.
Quote appropriate wait times, add guests to the waitlist, and seat them as soon as possible.
Answer the telephone with the appropriate greeting, capturing all information accurately, including food orders when necessary.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Maintain a clean and orderly area.
Disinfect all menus presented to guests.
Complete opening and closing side work.
Be prepared to speak about the offerings of the entire Resort and Spa, including services and hours of operation.
Assist others with side work, including cleaning, stocking, and folding silverware.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish consistent and complete cross-departmental communication among teammates.
Complete additional training as needed.
Perform deep cleaning and organizing as assigned.
Assist with the functions of other positions within the restaurant and across the resort as needed.
Maintain proper functioning and cleaning of equipment used in the dining room.
Alert management of any issues that have occurred with reservations.
Understand functions of departments across the resort property.
Articulate the location of departments and services when required.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues.
Uphold the Garden of the "Gods Resort and Club's" brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Display care in the use of equipment and maintain an organized and professional work environment.