Host - Full time 10 to 7 M-F

Crossover Health•Austin, TX

3d•Onsite

About The Position

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Requirements

Bachelor’s degree or equivalent experience
1 year of experience in customer service position

Nice To Haves

Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification

Responsibilities

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
Assists with assigned projects and special provider or patient requests.
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
Processes transactions required to begin or complete the visit.
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
Performs other duties as assigned