Host - Mia's Italian Kitchen-FL

ARP Career•Orlando, FL

11d•Onsite

About The Position

Provide engaging interaction to dining guests while managing timely service, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit. Servers are expected to be attentive to our guests needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Requirements

Must speak English fluently and be able to write in basic English.
Must be able to work well under pressure and be self-motivated.
Must have good organizational, time management and sales skills.
Good communication skills—both written and verbal.
Must be dependable, reliable and be driven with minimal supervision.
Must possess a high level of awareness, attention to detail and follow-through.
Must be both effective and efficient at multi-tasking in pressure situations.
Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession.
This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs.
Must be able to withstand changes to temperature, occasional smoke, steam and heat.
Must be able to work in a confined area for multiple hours in succession.
Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise.
Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Must possess adequate sensory abilities to observe and detect emergency situations, distinguish product taste, texture, temperature, presentation and preparation.
Must be able to add, subtract, multiple and divide at a basic level.

Nice To Haves

High school diploma or GED are preferred, but not required.
Previous experience as a host is preferred, but not required.

Responsibilities

Take excellent care of all guests, without exception.
Assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the ARP brand and that of your specific restaurant.
Greets guests in a friendly and courteous manner.
Opens door for departing guests when possible.
Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
Accommodates special guest requests as appropriate, involving managers when necessary.
Takes care not to walk far ahead of guests, and is engaging with conversation while leading to tables.
Thanks guests as they leave and invites them to return.
Relays guest comments or suggestions to manager on duty, and offers to introduce guests to a manager when appropriate.