Host / To Go Specialist - Be the Face of Our Place!
Denny's Career•Colonial Heights, VA
•Onsite
About The Position
This role is responsible for being the 'Face of Our Place,' managing both front-of-house hosting duties and back-of-house To-Go order fulfillment. The position involves ensuring guest satisfaction, managing seating, handling phone calls and to-go orders, expediting dine-in orders, and maintaining cleanliness and organization.
Requirements
- Superior Customer Service Skills
- Superior Communication Skills
- Must be able to read and write in the English command
- Must have good mathematical skills
- Must have the dexterity to manage a cash box
- Must be a multi-tasker to manage numerous tasks simultaneously
- Must be organized and detailed
Responsibilities
- Suggesting new menu items from limited time offerings.
- Cleaning, completing side work, and organizing supplies.
- Proactively assisting other team members.
- Providing total guest satisfaction.
- Greeting and welcoming customers immediately upon arrival and verifying the number in their party.
- Determining special needs (e.g., high-chairs, special menus).
- Seating customers at appropriate tables/booths and introducing the feature of the day.
- Keeping the hostess area stocked and clean (e.g., to-go items and bakery products).
- Handling incoming telephone calls immediately and taking to-go orders.
- Maintaining a proper supply of clean menus.
- Periodically supplying customers with initial beverage suggestions and providing beverage orders and refills.
- Resolving complaints and notifying the manager of any received complaints.
- Collecting payment from customers immediately, in accordance with established cash handling procedures.
- Inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
- Bussing and cleaning guest tables in the dining room.
- Delivering trays of dirty dishware to the dish-room and stocking the service area with clean dishware.
- Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
- Completing the sign-off process on all To-Go receipts.
- Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on service trays.
- Preparing drinks for waitstaff to improve Speed of Service and table turns.
- Performing other work-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
