Denny's Host / To Go Specialist - JAX Airport Rd.

RREMC Restaurants • Jacksonville, FL

1d • Onsite

About The Position

The Host / To Go Specialist at Denny's is responsible for providing excellent customer service in both the front and back of the house. This role involves greeting and seating guests, managing to-go orders, ensuring order accuracy, and maintaining a clean and organized work environment. The position requires strong communication and customer service skills, the ability to multitask, and attention to detail.

Requirements

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed

Responsibilities

• Suggesting new menu items from limited time offerings.
• Cleaning, completing side work, and organizing supplies.
• Proactively assisting other team members.
• Providing total guest satisfaction.
• Greeting and welcoming customers immediately upon arrival and verifying the number in their party.
• Determining special needs, e.g., high-chairs, special menus.
• Seating customers at tables/booths appropriate for their needs and those of the restaurant and introducing feature of the day.
• Keeping hostess area stocked and clean, e.g., to-go items and bakery products.
• Handling incoming telephone calls immediately and taking to go orders as appropriate.
• Maintaining proper supply of clean menus.
• Periodically supplying customers with initial beverage suggestions and providing beverage order and refills.
• Resolving complaints and notifying the manager of any complaints received.
• Collecting payment from customers immediately, in accordance with established cash handling procedures, inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
• Bussing and cleaning guest tables in the dining room.
• Delivering trays of dirty dishware to dish-room and stocking service area with clean dishware.
• Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Completing the sign off process on all To-Go receipts.
• Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• Preparing drinks for the waitstaff to help improve Speed of Service and table turns.
• Performing other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed