Denny's Host / To Go Specialist - JAX Airport Rd.
About The Position
The Host / To Go Specialist is responsible for providing total guest satisfaction, managing the front of the house operations, and accurately preparing and expediting to-go orders. This role involves greeting customers, seating them appropriately, handling phone calls and to-go orders, managing menus, and resolving customer complaints. Additionally, the specialist will assist with cleaning, side work, and stocking supplies. For the back of the house duties, the role includes packaging to-go orders with 100% accuracy, expediting dine-in orders, preparing drinks to improve speed of service, and performing other assigned duties.
Requirements
- Superior Customer Service Skills
- Superior Communication Skills
- Must be able to read and write in the English command
- Must have good mathematical skills
- Must have the dexterity to manage a cash box
- Must be a multi-tasker to manage numerous of task simultaneous
- Must be organized and detailed
Responsibilities
- Suggesting new menu items from limited time offerings.
- Cleaning, completing side work, and organizing supplies as needed.
- Proactively assisting other team members without being asked.
- Providing total guest satisfaction.
- Greeting and welcoming all customers immediately upon arrival and verifying the number in their party.
- Determining special needs, e.g., high-chairs, special menus.
- Seating customers at tables/booths appropriate for their needs and those of the restaurant and introducing feature of the day.
- Keeping hostess area stocked and clean, e.g., to-go items and bakery products.
- Handling incoming telephone calls immediately and taking to go orders as appropriate.
- Maintaining proper supply of clean menus.
- Periodically supplying customers with initial beverage suggestions and providing beverage order and refills.
- Resolving complaints as he/she becomes aware of them, notifying the manager of any complaints received.
- Collecting payment from customers immediately, in accordance with established cash handling procedures, inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
- Bussing and cleaning guest tables in the dining room.
- Delivering trays of dirty dishware to dish-room and stocking service area with clean dishware.
- Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
- Completing the sign off process on all To-Go receipts.
- Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
- Preparing drinks for the waitstaff to help improve Speed of Service and table turns.
- Performing other work-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
