Host - Framingham

LEGAL SEA FOODS•Framingham, MA

3d•Onsite

About The Position

The Host/Take Out Associate is responsible for greeting and seating guests in a friendly and personalized manner upon arrival into the restaurant. This role requires attentive and courteous communication with guests, answering the phone, and responding to inquiries politely. The position also handles take-out orders, ensuring all guidelines, specifications, quality, and service standards are met. The Host's constant presence at the front desk is essential to provide an appropriate welcome, farewell, and a sincere invitation for guests' return. Key duties include managing seating, reservations, processing payments, and reconciling sales.

Requirements

High school diploma or equivalent
Basic computer skills
Ability to handle cash and paperwork accurately.
Excellent interpersonal and communication skills.
Must be able to perform under pressure in a high-volume restaurant setting.
Must be able to handle guest incidents/complaints.

Nice To Haves

Previous work experience as a Host is preferred.
Working knowledge of OpenTable and Point of Sale is preferred

Responsibilities

Greet guests in a warm and friendly manner as they arrive at the restaurant.
Seat guests efficiently, manage seating chart, and ensure optimal flow of diners.
Provide accurate wait times and monitor waiting list.
Manage reservations using OpenTable.
Answer incoming calls and respond to guest inquiries courteously.
Receive, process, and manage takeout and delivery orders.
Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation.
Process payments for takeout orders, including cash, credit/debit, and digital payment methods.
Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
Perform other duties and tasks as assigned.