Henry's - DR Host/Supervisor

Career Center • Placerville, CA

2d • Onsite

About The Position

This role encompasses two key functions: Host and Supervisor at Henry's. As a Host, the individual is responsible for the initial guest experience, including greeting, seating, managing reservations, and providing information about dining options. In the buffet environment, the Host takes beverage orders and informs guests about food offerings. For à la carte dining, the Host seats guests and presents menus. The role also involves answering telephones, taking reservations, verifying reservations, handling payments from casino guests if applicable, and adhering to cash control policies. The Host must answer guest questions, refer them to appropriate personnel when necessary, maintain the podium area, assist with special requests, and answer questions about food offerings, hours, and pricing. Maintaining professional grooming and appearance, monitoring guest needs, ensuring prompt fulfillment of requests, and maintaining a professional rapport with marketing hosts are also crucial. The role requires demonstrating promptness, efficiency, and courteousness, recording guest preferences in the reservation system, utilizing guest names, and maintaining menu knowledge. As a Supervisor, the individual enforces performance standards, policies, and procedures related to venue operations, monitors Food Server service, and ensures smooth and efficient operations. This includes maintaining high standards of guest service and team member relations, ensuring compliance with health, safety, and legal regulations, and assisting the venue manager with scheduling and staffing. The Supervisor monitors job performance, provides feedback, offers input on operational deficiencies, promotes positive guest relations, and reviews/recommends hiring, discipline, and termination actions. Maintaining professional grooming and appearance, handling guest comments to ensure satisfaction, and maintaining knowledge of gaming laws and internal procedures are also key responsibilities. The Supervisor directly oversees service team members on their assigned shift and creates and utilizes an employee engagement strategy. Both roles require performing all other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Minimum of one year related supervisory experience preferred.
• Appropriate licenses, as required.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.

Responsibilities

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor.
• Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED