IRD Server)

University of Notre Dame•Notre Dame, IN

4d•Onsite

About The Position

The University of Notre Dame Operations, Events, and Safety (UOES) division is currently hiring for temporary/on-call Hosts, Servers, Dining Room Attendants, and In-Room Dining Servers at Rohr's in our campus Hospitality department. The UOES Division oversees the University's event management, hospitality, and customer service functions, while also supporting student life, academic initiatives, research activities, and annual milestone celebrations.

Requirements

Capable of managing time effectively with minimal supervision
Positive, respectful, excellent communication and listening skills
Ability to maintain a standing position for extended periods of time (up to 6 hours at a time)
Follow food safety procedures for handling, storing, and serving food products

Responsibilities

Manage the OpenTable software to seat, assign tables, and other restaurant duties
Information gathering for the front of house, back of house team members, and the guest
Seating guests to optimize the dining experience, pacing of the service team, and the optimal use of the dining room.
Menu presentation and communicating with server to seated table
Answering phones according to service standards
Reservation confirmation with guests
Execute all guest interactions with a joy for serving others; all while demonstrating professionalism, job knowledge, grace, respect, and friendliness.
Alert server about all special notes in a reservation including allergies, special occasions, past experiences, etc.
Update Guest Experience Profile each visit and alert management of any issues
Greet guests warmly and enthusiastically
Clearly describe and explain our diverse food and beverage offerings
Accurately create guest orders and communicate them precisely to the kitchen and bar
Serve food and beverages according to our high standards, ensuring continuous service throughout the meal
Present guest checks and secure payment efficiently
Carry food and beverage items using trays whenever possible, moving between dining rooms, the kitchen, and the bar
Perform necessary accounting processes to meet server banking standards
Replenish water and condiments for guests.
Carry trays to assist with service.
Clear any used or unwanted items from tables.
Clear tables of dishes, glassware, and silverware.
Stack dishes as instructed for efficient transport.
Safely transport soiled items to the dishwashing area for cleaning.
Adhere to all established Morris Inn recycling practices.
Exercise caution and care when handling china, glassware, and silverware to prevent breakage.
Prepare, transport, and serve both alcoholic and non-alcoholic food and beverage items, as well as amenities, to hotel guest rooms, banquet meeting rooms, and dining rooms.
Exercise extreme discretion and exemplary professionalism while in and around guest rooms and private areas.
Bus tables and efficiently remove service items from guest rooms, hotel hallways, meeting and banquet dining rooms, the hotel lobby, terrace, and other designated areas.
Lift and carry trays for beverage and food service according to established standards.
Respond immediately to any safety and cleanliness concerns within the work environment.
Perform tasks repeatedly and re-prioritize assigned tasks as needed to support service for other team members.
Provide concierge services, including sharing knowledge of food and beverage offerings, Notre Dame, South Bend, and specific events on and around campus.
Anticipate guest needs and proactively suggest and offer additional items to enrich their experience.
Clean and maintain all Room Service equipment and supplies.