Host Sales Coordinator
About The Position
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change! You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.
Requirements
- Bachelor's degree required.
- Minimum 1-3 years of previous customer success or customer service required
- Excellent organizational skills with the ability to effectively coordinate a large variety of activities.
- Superior written and verbal communication skills adaptable to all types of audiences, including participants, industry partners, international representatives, senior leaders, etc.
- Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs
- Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances
Responsibilities
- Support Account Managers in the sales, onboarding, and ongoing success of host organizations participating in CIEE internship and training programs.
- Manage a portfolio of assigned host organizations, maintaining regular communication, providing program guidance, and supporting host engagement and retention efforts.
- Support the sales team with the CIEE Internship Posting Platform, including job posting creation, auditing of roles, updates, host training, troubleshooting, and user support, as needed.
- Become an expert on host organization and position compliance reviews to ensure alignment with program regulations, quality standards, and participant experience goals.
- Provide Salesforce and internal systems support to Account Managers, including account setup, data management, reporting, workflow coordination, and record maintenance.
- Research and identify prospective host organizations within targeted industries and regions to support business development and account growth initiatives.
- Monitor onboarding pipelines and proactively address issues, ensuring hosts are prepared to interview, hire, and successfully welcome participants.
- Contribute to special projects and process improvement initiatives that enhance host satisfaction, operational efficiency, and program growth.
- Maintain accurate records and documentation across Salesforce and internal systems to support reporting, compliance, and account management objectives.
- Assist with reviewing participant applications in Beacon to ensure eligibility requirements are met and applications are complete and ready for processing.
- Support training plan review and approval workflows, working closely with host organizations to facilitate timely submissions and successful progression through onboarding and placement processes.
Benefits
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
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What This Job Offers
Career Level
Intern
