Host Person - Food Sugar Factory

Bally's Chicago•Dover, DE

18h•Onsite

About The Position

The Host Person is responsible for ensuring the first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit. This role involves greeting and acknowledging guests courteously and in a timely manner, recognizing repeat guests, and welcoming and re-inviting guests upon departure. The Host Person monitors the restaurant's workflow, escorts guests to tables, and manages guest satisfaction, alerting management if issues arise. They also handle reservations through Open Table, communicate business flow to the kitchen, and oversee guest seating rotation. Additionally, they assist in identifying hotel and VIP guests, work with the Casino Host on comps, confirm reservations, and maintain the cleanliness and order of menus and displays at the entrance and inside the restaurant. The role requires providing exceptional customer service, working safely, communicating effectively, and following all company policies and procedures, including recycling program standards. A sense of urgency is crucial, and other duties may be assigned.

Requirements

Must possess good English communication skills.
Must be able to report to work on time as scheduled.
Must be ABC certified before starting work
Must be able to work weekends, holidays and nights as needed.
Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
Must present an overall professional appearance and report to work in appropriate attire.
Must be able to handle pressure during peak business periods.

Responsibilities

Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit.
Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure.
Monitors the workflow of the restaurant and escorts guests to tables accordingly.
Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue.
Monitors Open Table and make reservations for customers.
Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.)
Oversees and ensures appropriate rotation of stations regarding guest seating.
Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
Updates Open Table and takes reservations in advance as required.
Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
Responsible for making sure the restaurant menus and wine/drink lists are clean and in order.
Maintains attractive displays at the entrance and inside the restaurant.
Provides exceptional customer service.
Works safely, following all established safety rules and regulations.
Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.
Follows all company policies and procedures.
Complies with the company’s recycling program standards that include Food Waste, Streamline, and Trash.
Must be actively at work to perform the essential functions of this job.
Create and maintain a sense of urgency
Performs other duties as assigned.