Host Person - Sports Bar

Casino and•Rock Island, IL

6d•$15•Onsite

About The Position

The Host Person is responsible for developing and maintaining a service culture that ensures the delivery of superior internal and external guest service by all team members. This role ensures the department adheres to all regulatory, departmental, and company policies and procedures. The Host Person is responsible for completing assigned side work and checklists, maintaining the highest standard of professionalism when interacting with guests and co-workers, taking reservations, and creating daily pre-assigned seating arrangements. Responsibilities include greeting guests in a positive and welcoming manner, keeping work areas clean and organized, bidding farewell to guests and encouraging their return, and working as a team to assist with guest and employee needs and inquiries. The role also involves anticipating guest needs and responding appropriately with a sense of urgency, as well as maintaining par levels for inventory, ordering, and restocking as needed. Knowledge of all promotions and events is also required.

Requirements

Maintain the highest standard of professionalism when interacting with guests and co-workers.
Take reservations and create daily pre-assigned seating arrangements.
Greet guest in a positive, welcoming manner as they arrive.
Keeping work areas clean and organized.
Bidding farewell to guests, using their name when known and encouraging them to return.
Working as a team, assisting with guests and employees needs and inquiries.
Anticipating the guest’s needs and responding appropriately with a sense of urgency.
Maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.

Responsibilities

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Responsible for completing assigned side work and checklist.
Maintain the highest standard of professionalism when interacting with guests and co-workers.
Take reservations and create daily pre-assigned seating arrangements.
Greet guest in a positive, welcoming manner as they arrive.
Keeping work areas clean and organized.
Bidding farewell to guests, using their name when known and encouraging them to return.
Working as a team, assisting with guests and employees needs and inquiries.
Anticipating the guest’s needs and responding appropriately with a sense of urgency.
Maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.