Host Person - Sports Bar

Bally's Chicago•Rock Island, IL

7d•Onsite

About The Position

The Host Person is responsible for developing and maintaining a service culture that ensures the delivery of superior internal/external guest service by all team members. This role involves ensuring the department adheres to all regulatory, departmental, and company policies and procedures. The Host Person is also responsible for completing assigned side work and checklists, maintaining professionalism, taking reservations, creating seating arrangements, greeting guests, keeping work areas clean, bidding farewell to guests, working as a team, anticipating guest needs, maintaining inventory par levels, and having knowledge of all promotions and events.

Requirements

Maintain the highest standard of professionalism when interacting with guests and co-workers.
Take reservations and create daily pre-assigned seating arrangements.
Greet guest in a positive, welcoming manner as they arrive.
Keeping work areas clean and organized.
Bidding farewell to guests, using their name when known and encouraging them to return.
Working as a team, assisting with guests and employees needs and inquiries.
Anticipating the guest’s needs and responding appropriately with a sense of urgency.
Maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.

Responsibilities

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Responsible for completing assigned side work and checklist.
Maintain the highest standard of professionalism when interacting with guests and co-workers.
Take reservations and create daily pre-assigned seating arrangements.
Greet guest in a positive, welcoming manner as they arrive.
Responsibilities include keeping work areas clean and organized.
Bidding farewell to guests, using their name when known and encouraging them to return.
Working as a team, assisting with guests and employees needs and inquiries.
Anticipating the guest’s needs and responding appropriately with a sense of urgency.
Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.