FOH - Host Person

Saho Hospitality Group•Southampton, NY

7d•Onsite

About The Position

This is a seasonal position at Sant Ambroeus Southampton. The Host Person is responsible for welcoming, greeting, and seating guests, and ensuring that the needs of the guests are met while they are waiting. The role involves maintaining a professional demeanor, assisting staff, and following service standards.

Requirements

Ability to work as part of a team
Personal cleanliness
Ability to communicate and understand direction in English to ensure safety in the workplace
Ability to understand, respond, and engage with co-workers, managers, and guests in English
Time management and ability to work under pressure to manage high volume of production
Active listening and learning skills
Reading and speaking comprehension skills
Discipline to follow set standards
Ability to lift up to 25lbs

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Greet guests in a prompt and courteous manner with a smile and seat them according to management's assignment.
Promote teamwork and quality service through daily communication and coordination with co-workers and managers.
Answer phones, provide guests with requested information, and arrange bookings.
Routinely clear and reset tables and assist with opening tasks such as ensuring flower arrangements are clean, door glass is free of fingerprints, and floors are clear of trash or paper.
Handle guest complaints and special requests.
If assigned to coat check, receive and organize coats, umbrellas, briefcases, or bags, and issue items to guests based on tickets.
Assist with other duties as assigned by restaurant management.
Follow opening and closing procedures.
Maintain a professional demeanor with all staff.
Assist staff with any aspect of service steps to satisfy guests, such as food delivery.
Be accessible to all staff and guests to answer guest and reservation-related questions.
Follow service steps based on the service and training manual and assist in communicating them to all staff.