Host Person

Bartell Hotels, a CALP•San Diego, CA

11h•Onsite

About The Position

The primary objective of the host/hostess is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner.

Requirements

Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.
Climb or balance and stoop, kneel, crouch, or crawl
Frequently lift and/or move up to 25 pounds.
Able to go up and down a flight of stairs.

Nice To Haves

Familiarity of the menu to be able to answer questions of waiting guest and phone calls, as well as being able to take to go orders as needed
Working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required

Responsibilities

Greet all guest in a pleasant and attentive manner
Work with customers to exceed expectations and answer all questions
Answer phones promptly and be knowledgeable on all current activities of the restaurant and bar
Accountable for controlling the smooth and steady flow of customers in the restaurant.
Maintain awareness of reservations, mapping out the floor plan being mindful of seating rotations
Present menus and inform guests who their server will be
Keep track of the customer counts and table seating times
Make sure servers are aware that they have a new table and make sure they are ready
Let a manager know if there is a need for a wait or table touch
Maintain familiarity of the menu to be able to answer questions of waiting guest and phone calls, as well as being able to take to go orders as needed
Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required
Other duties may be assigned as needed