Host Manager

Crossover Health Medical Group•Redmond, WA

40d•$71,211 - $92,575•Onsite

About The Position

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Host Manager is responsible for overseeing the operations of assigned clinics within their market, leading and providing direction to the Host Teams, ensuring members have an outstanding customer experience, effectively use the practice technology tools, organizing group meetings and most importantly delivering on the promise of an exceptional experience. The Host Manager performs many duties independently that require high levels of organization, attention to detail, and outstanding communication between multiple parties.

Requirements

Bachelor’s degree or equivalent experience
5 years of experience in customer service related position
3+ years of management or leadership experience
Expected to travel to and from assigned clinics daily

Nice To Haves

Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone, Chromebook), or client-based systems such as Microsoft or HP
Excellent communication skills
Proven organizational skills, great interpersonal skills, and ability to work as a key team member
High level of ownership, accountability and initiative
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
BLS (Basic Life Support) certification
Requires standing, walking and sitting for extended periods of time
Occasionally required to lift and carry items weighing up to 50 lbs
Manual and finger dexterity and hand-eye coordination
Requires corrected vision, hearing and speech within normal ranges
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Responsibilities

Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager
Partners with cross-functional teams to plan, develop, and implement workflows, goals, and objectives to ensure quality health care experience, adherence to departmental and state policies, and uniformity across all clinics.
Practices excellent employee relations with attention to employee needs and develops and mentors a high performing team.
Promotes professional growth, development and accountability of staff through regularly scheduled staff evaluations.
Analyzes and monitor compliance of all clinic metrics (Quality of Care, Member Experience, Wait times, Utilization, etc.) and creates and deploys action plans to drive success
Analyzes and monitors clinic operations, such as member flow, schedule management, appointments, and staffing ratios; evaluates and adjusts staff assignments
Delivers new programs and initiatives to deploy innovative approaches to the delivery of high- quality health services.
Disseminates information on a variety of clinical, administrative, operational, and programmatic issues and/or improvements
Partners with Practice Manager for onsite client events. Coordinates training, staffing, and member engagement with Crossover services.
Assures that statistical and clinical records are maintained to meet state requirements, and complete monthly staff and compliance audits
Provides continual process improvement including all administrative processes and/or services
Demonstrates strong knowledge of Host Team standard workflows, including client specific initiatives and market specific offerings
Demonstrates strong knowledge of employer-sponsored health insurance, including co-pays, co-insurance, and related benefit-specific requirements in order to support members
Submits facilities requests
Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
Performs other duties as assigned