Zingerman's Roadhouse Host/Lead Host

Zingerman's•Ann Arbor, MI

1d•Onsite

About The Position

The Host/Lead Host is responsible for delivering the Zingerman’s Roadhouse experience to all guests and reports directly to the Restaurant Managers and leads the other hosts on shift. This role requires a passion for great food and service, self-motivation, and the ability to work effectively both independently and as part of a team in a fast-paced environment. The ideal candidate will have strong organizational and interpersonal skills, attention to detail, and the ability to manage emotions and communicate effectively.

Requirements

One to three years experience as a door runner/maître d’ in a high-end service environment (prerequisite for Lead Host)
Reputation for excellent relations with guests and front and back of house staff.
Experience working effectively as part of a team.
Experience successfully managing guest’s dining experience in a fast-paced environment.
Ability to work independently and as a member of a team.
Able to effectively manage their emotions in the workplace.
Communicates effectively and efficiently.
Detail-oriented.
Can handle complexity and paradox.
Strong organizational skills.
Strong interpersonal skills.

Nice To Haves

Passion for great food and great service.
Interest in learning about food, people, business.
Self-motivated, especially under pressure.
Bold! Engaging! Entertaining!

Responsibilities

Deliver the Zingerman’s Roadhouse experience to all guests.
Lead other hosts on shift.
Arrive on time for all shifts, meetings, and classes.
Follow the training compact and take responsibility for training.
Follow service standards for great service, order accuracy, and handling customer complaints.
Provide excellent phone service and handle multiple phone lines.
Review all reservations and prepare in advance, accommodating requests.
Provide accurate wait times to guests to maximize business and minimize wait.
Keep cover counts equitable across the serving staff.
Provide great internal service to all staff with a focus on servant leadership.
Utilize advanced knowledge of OpenTable reservation system, including plotting tables, giving accurate wait times, and making judgment calls.
Understand the flow of seating and communicate positively with managers and the kitchen.
Handle cash accurately.
Collect, connect, and communicate guest information and reservation details to the appropriate service provider.
Project confidence and create positive first and last impressions.
Respond positively to requests for help from guests, managers, and staff.
Be knowledgeable about the menu, answer menu questions, and complete a Roadhouse menu tour.
Be knowledgeable about upcoming special dinners and private events.
Maintain a neat workspace and complete assigned sidework.
Effectively and consistently delegate tasks to the host team.
Attend and participate in weekly huddles and be responsible for knowing Roadhouse key measures and numbers.
Follow staff member guidelines.