City Cruises DC - Host/Hostess

Hornblower • Washington, DC

3d • Onsite

About The Position

The successful Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Requirements

• High school diploma or equivalent required
• Must be at least 18 years of age.

Nice To Haves

• Previous restaurant experience preferred.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT system.
• Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers.
• Actively participate in meetings including the Manager pre-cruise briefing
• Oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Coordinate buffets and table invitations on assigned deck(s)
• Assist Servers and Server Assistants with table service.
• Maintain a high level of energy and a positive attitude.
• Lead by example, by remaining consistently professional and positive in front of staff and maintaining a positive attitude.
• Comprehensive knowledge of all F& B Menu items, packages & POS systems (Toast)
• Interact with guests using scripted approaches.
• Participate in all entertainment as scripted.
• Table touches all individuals on deck and meets all group leaders.
• Participate and lead post-cruise clean up; assign duties and ensure the completion of all side work.
• Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
• Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED