City Cruises DC - Host/Hostess
About The Position
The Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability. This role is responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers. The Host will also oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments, and assist with the warm and efficient greeting and seating of guests when they arrive. They will coordinate buffets and table invitations on assigned deck(s), assist Servers and Server Assistants with table service, and maintain a high level of energy and a positive attitude. The Host will lead by example, remaining consistently professional and positive in front of staff. A comprehensive knowledge of all F&B Menu items, packages & POS systems (Toast) is required. The Host will interact with guests using scripted approaches, participate in all entertainment as scripted, and perform table touches for all individuals on deck and meet all group leaders. They will participate in and lead post-cruise clean up, assign duties and ensure the completion of all side work. A walk-through inspection with manager(s) at the completion of each cruise is required to ensure proper deck arrangement and sanitation. The Host will check in with managers following the cruise to address any issues or situations, and to offer solutions to problems. They must be prepared to begin work at the scheduled time and maintain uniform and personal grooming in compliance with appearance standards. Additional job duties may be assigned.
Requirements
- High school diploma or equivalent required
- Must be at least 18 years of age.
Nice To Haves
- Previous restaurant experience preferred.
Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT system.
- Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers.
- Actively participate in meetings including the Manager pre-cruise briefing
- Oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Coordinate buffets and table invitations on assigned deck(s)
- Assist Servers and Server Assistants with table service.
- Maintain a high level of energy and a positive attitude.
- Lead by example, by remaining consistently professional and positive in front of staff and maintaining a positive attitude.
- Comprehensive knowledge of all F& B Menu items, packages & POS systems (Toast)
- Interact with guests using scripted approaches.
- Participate in all entertainment as scripted.
- Table touches all individuals on deck and meets all group leaders.
- Participate and lead post-cruise clean up; assign duties and ensure the completion of all side work.
- Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
- Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.
- Be prepared to begin work at the scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Additional job duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
