Host/Hostess

Troon • Scottsdale, AZ

1d • Onsite

About The Position

Terravita Country Club in Scottsdale, Arizona, is hiring a part-time Host/Hostess. As part of Troon, a global golf and community management company, the Host/Hostess creates a positive first impression by welcoming guests and supporting friendly, high-standard restaurant service. The role includes managing guest arrivals and seating, communicating wait times, maintaining the waiting list and reservation book, and coordinating guest handoffs to service staff. The Host/Hostess monitors guest needs and restaurant workflow, communicates with leaders and colleagues, and helps maintain the cleanliness, appearance, and readiness of dining and service areas.

The position also involves telephone and reservation duties, answering guest questions about menu items and service procedures, handling charges and payments for to-go orders, and reconciling related cash and payment records. The Host/Hostess may assist service staff with side work, bussing tables, and taking cocktail orders. The role calls for regular, reliable attendance, safe work practices, and performing other duties as required.

The position requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination. Candidates should be upbeat, outgoing, positive, able to multitask, and capable of providing attentive service in a fast-paced environment. ServSafe certification for food handling and alcohol service, or a TIPS equivalent, is listed under certificates/licenses. The role involves frequent standing and walking, occasional work outdoors, and regularly lifting up to 10 pounds.

Benefits are subject to applicable plan terms and include medical, dental, and vision coverage, plus a 401(k) with employer match for associates age 19 and older.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Upbeat, outgoing, positive demeanor and a strong ability to multitask.
• ServSafe Certified (Food Handler & Alcohol) or a TIPS equivalent.
• Ability to read and speak English may be required to perform job duties, including communicating with guests or coworkers and using equipment manuals.
• Ability to converse naturally with guests without sounding scripted or intrusive.
• Meet state age requirements for handling alcoholic beverages.
• Working knowledge of a POS system and Microsoft Office applications.
• Attention to cleanliness and safety; legible handwriting; patience and a customer-oriented approach.
• Ability to read menus and clearly communicate greetings, farewells, assistance requests, and guest needs to coworkers and managers.
• Ability to hear well in a loud environment to answer the telephone and respond to guest requests.
• Excellent people skills and a friendly attitude; responsible and trustworthy.

Nice To Haves

• One or more years of prior experience preferred.
• Proven exemplary customer service skills.
• Passion for providing extraordinary service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet arriving and departing guests warmly, escort them to assigned dining areas, present menus, and announce the server’s name.
• Inform guests of current promotions and who will serve them to support a smooth handoff.
• Manage the flow of the dining room by seating guests according to station rotation, maintaining guest lists, and following and enforcing check-issuing procedures.
• Monitor guests’ needs during their dining experience and help ensure timely, high-quality service.
• Assign opening and/or closing side duties and supervise completion of side work and station setup lists.
• Maintain the reservation book, answer incoming calls, and record reservations and guest requests.
• Remain knowledgeable about menu items, prices, and general service procedures.
• Issue dining charges for to-go orders by verifying orders and totaling bills; take payments and reconcile the cash drawer, checks, and credit card charges for those orders.
• Maintain standards of appearance and cleanliness in service areas and ensure restrooms are clean, stocked, and orderly.
• Remain visible and accessible to guests, staff, and management on the dining room floor.
• Check table settings before service each day.
• Assist with side work and service staff duties, such as bussing tables and taking cocktail orders.
• Coordinate with servers, kitchen staff, and bar staff before, during, and after meal service to prioritize members and guests.
• Communicate guest requests and concerns to the department manager.
• Incorporate safe work practices and maintain regular, reliable attendance.
• Perform other duties as required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with employer match for associates age 19 and older

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED