Host/Hostess - Sun Mountain Lodge Winthrop, WA

Hotel Equities • Winthrop, WA

5d • Onsite

About The Position

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Requirements

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• All associates must maintain a neat, clean and well-groomed appearance per Company Standards.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings are required.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

• Greeting every guest with a smile and positive attitude.
• Ensuring that all guests are dealt with in a professional, consistent manner.
• Diplomatically handling difficult situations and people.
• Providing a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
• Maintaining and enforcing sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
• Following all applicable Company Standard Operating Procedures.
• Performing other assignments as directed by the General Manager.
• Being an enthusiastic, helpful and positive member of the team.
• Being professional, responsible and mature in conduct and behavior.
• Being understanding of, encouraging to and friendly with all co-workers.
• Being self-motivated and using time wisely.
• Maintaining open lines of communication with each department.
• Communicating pertinent information.
• Responding positively to new ideas.
• Openly accepting critical/developmental feedback.
• Being available to help other departments in emergency situations.
• Performing other assignments as directed by supervisor.

Benefits

• Medical, dental, vision insurance available for full-time employees and their families
• Short-term and Long-term Disability Insurance
• Supplemental Life Insurance
• Flexible Savings Account
• 401k with up to a 5% company match
• Vacation Time - 80 hours on your first 3 years of service
• Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed