Host/Hostess - Orchid Room - Fine Dining PT

CoralTree Hospitality • Fort Lauderdale, FL

3d

About The Position

Pier Sixty-Six Resort is seeking a friendly, outgoing, energetic, and polished Host/Hostess with fine-dining experience to join the Orchid Room, its fine-dining signature restaurant. The Host/Hostess is the first point of contact for guests and outside visitors, welcoming them and helping ensure their dining experience begins positively. This is a high-volume environment that calls for personalized service and strong guest engagement.

Reporting to the restaurant outlet General Manager, the Host/Hostess supports excellent service by greeting and seating guests, managing reservations and waitlists, and responding professionally to questions and requests. The role also involves maintaining the host station and dining area, communicating effectively with colleagues and management, and following resort service, grooming, and workplace-conduct standards. The position requires extended periods of standing and walking and may involve evenings, weekends, and holidays.

Requirements

• Energetic, enthusiastic, and motivated.
• Able to speak, comprehend, read, and write English.
• Effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all resort associates and guests.
• Ability to work well in stressful, high-pressure situations.
• Ability to stand or walk for extended periods.
• Ability to frequently bend, reach, stoop, stretch, and perform movements needed for guest assistance and hosting duties.
• Ability to lift and carry menus, reservation books, supplies, small packages, and other items weighing up to 15 pounds.
• Ability to move throughout the restaurant, host stand, lobby, and designated guest areas to escort guests and coordinate seating.
• Ability to maneuver safely through dining areas while guests and service Team Members are moving.
• Ability to operate computers, tablets, telephones, reservation systems, and point-of-sale equipment for extended periods.
• Ability to perform repetitive hand and finger movements related to typing, handling menus, managing reservations, and operating electronic devices.
• Ability to maintain visual attention to reservation systems, seating charts, guest information, and dining-room activity.
• Ability to hear and communicate clearly in a busy restaurant environment.
• Ability to maintain balance and coordination while escorting guests and navigating dining areas.
• Ability to remain alert, attentive, and professional during extended shifts, including evenings, weekends, and holidays.
• Ability to work in varying environmental conditions, including indoor and outdoor dining areas.
• Ability to maintain a polished and professional appearance and demeanor in guest-facing duties.

Nice To Haves

• Previous hostess experience in a professional setting.
• High school diploma or GED.
• Some college experience or a degree.
• Bilingual language skills.

Responsibilities

• Greet arriving guests with a friendly and welcoming demeanor.
• Escort guests to their tables and provide menus.
• Seat Members and guests according to the seating chart or their preferences.
• Manage the waitlist during peak hours and provide accurate wait-time estimates.
• Answer phone calls, take reservations, and provide information as needed.
• Maintain the cleanliness and organization of the host station and dining area.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Follow departmental policies and procedures.
• Communicate effectively with peers, management, line employees, and front-of-house employees.
• Listen effectively and seek to understand.
• Perform related duties as required.
• Maintain the cleanliness of the immediate work area and general property.
• Follow the Resort's grooming, dress, and uniform standards.
• Be courteous to guests and coworkers and maintain behavior consistent with the Employee Handbook's sexual harassment and hostile work environment policy.
• Maintain complete knowledge of outlet offerings and resort information.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent-care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality-managed properties.
• Highly competitive wages.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed