Host/Hostess, Desire Oyster Bar

Sonesta International Hotels Corporation•New Orleans, LA

11h•Onsite

About The Position

The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. This role is part of the Desire Oyster Bar at Sonesta International Hotels, the 8th largest hotel company in the U.S. Sonesta's diverse portfolio includes full-service and focused hotels in major cities, with over 1000+ properties in eight countries. They are driven by the human side of hospitality, delivering service with passion, loyalty with purpose, and experiences that connect.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills – writes clearly and informatively
Appropriate professional appearance and demeanor.
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments.
Demonstrates accuracy and thoroughness
Monitors own work to ensure quality.
Completes work in timely manner.
Observes safety and security procedures
Reports potentially unsafe conditions
Uses equipment and materials properly.
Is consistently at work and on time
Ensures work responsibilities are covered when absent
Arrives at meetings and appointments on time.
Follows instructions, responds to management direction
Completes tasks on time or notifies appropriate person with an alternate plan.
Asks for and offers help when needed.

Responsibilities

Greets guests, escorts them to tables, and provides menus in a timely fashion
Performs proper checkout at the end of shift as outlined inside work checklist
Follows all appropriate systems outlined in the Service Manual
Maintains service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attends all ongoing training sessions
Assists in the training and mentoring of new staff
Follows all prescribed systems of organization and cleanliness
Maintains levels of quality and service as outlined in the service manual
Completes all before, during and after shift paperwork
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
Be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
Consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile, U se eye and ear contact and guest’s name, E stablish/anticipate needs, S olve and own all requests/complaints, T hank everyone