Host/Hostess - L'Americain
About The Position
Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County’s fastest-growing industry. A Host is the first and last impression a guest receives in The Temporary and our outlets. Therefore, it is a critical position.
Requirements
- Hosts must possess a working knowledge of the systems used within our company.
- In particular the host must be proficient in the following:
- Opening and closing procedures
- Food knowledge
- Beverage knowledge
- OpenTable
- Phone system
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Nice To Haves
- Bi-lingual a plus
Responsibilities
- Consistently following established sequence of service to provide the highest level of service to our guests
- Building and establishing a personal clientele through guest interaction, name/face recognition
- Anticipating guests needs and responding appropriately
- Greeting guests with eye contact, a smile, and a sincere welcome as soon as they enter the restaurant
- Name usage whenever possible is key
- Polite communication with guests regarding any delays or changes in their table or reservation
- Sincere farewell with a smile
- Performing all opening and closing duties daily, as assigned per shift
- Maintaining cleanliness of host area and entrances to insure a positive first impression
- Working as a team to insure the highest level of guest satisfaction
- Following all policies and procedures set forth by the company
- Following all health and safety regulations
- Communicating effectively with management and team members alike
- Maintaining the highest level of professionalism with both guests and team members
- Utilizing OpenTable for reservations and walk ins to obtain guest info
- Seating guests in a polite and efficient manner at a reasonable pace for service
- Assisting servers/bartenders/server assistants when possible to keep the flow of the dining room moving
- Responsible to comply with all managers and direct supervisor requests
Benefits
- Medical, Dental, & Vision
- Voluntary Life, AD&D, & Disability Insurance
- Volunteer Time Off, Ventra Program
- 401K + Employer Match
- Paid Time Off
- Tuition Reimbursement
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
