Host / Hostess

Moss New York LLC•New York, NY

19d•$20

About The Position

We are seeking a polished, personable, and service-oriented Host/Hostess to join the team at our private club restaurant at Moss New York. As the first point of contact for members and guests, this role is essential in setting the tone for an exceptional dining experience through a warm, professional, and immediate welcome. The Host/Hostess is responsible for managing guest seating with efficiency and grace, presenting menus with care, and ensuring a seamless flow of service in collaboration with the front-of-house team. The ideal candidate brings at least two years of restaurant experience, demonstrates strong communication skills, and maintains a well-spoken, professional demeanor. Success in this role requires a proactive mindset, attention to detail, and the ability to thrive in a dynamic, fast-paced environment. A commitment to teamwork, punctuality, flexibility—including availability for early mornings and late evenings—and upholding high standards of service and personal presentation are essential.

Requirements

Minimum of 2+ years serving experience in a high-volume, service-driven restaurant environment; upscale or chef-driven concepts preferred.
Flexible availability for AM and PM shifts, including weekends.
Strong teamwork, professionalism, and a hospitality-first mindset with excellent communication skills.
Genuine interest in seasonal, ingredient-driven cuisine with a willingness to expand culinary and beverage knowledge.
Working knowledge of classic cocktails, foundational wine varietals, and beer styles; fine-dining or craft beverage experience a plus.
Ability to thrive in a fast-paced environment while maintaining attention to detail and composure.

Responsibilities

Provide a warm, friendly, and professional greeting to all members and guests, ensuring they feel welcomed and valued upon arrival and departure
Manage guest seating efficiently, presenting menus and guiding guests to their tables while maintaining optimal flow of service
Review and manage reservations, ensuring accuracy, adherence to reservation policies, and maximization of the reservation system (SevenRooms)
Maintain and update guest profiles and history to support a personalized member experience
Monitor dining room activity, tracking table status (clean, occupied, or available) to support seamless operations
Answer incoming calls promptly and professionally, providing accurate information about the restaurant, menu, and reservations
Maintain cleanliness and organization of the host stand, including menus and surrounding areas
Assist guests with personal belongings and accommodate special requests whenever possible
Support “Grab and Go” orders and other service needs as required
Conduct routine checks of restrooms and public areas to ensure cleanliness and presentation standards are upheld
Uphold exceptional service standards by anticipating guest needs and striving to exceed expectations
Collaborate effectively with management and front-of-house team members to ensure a cohesive and elevated guest experience
Maintain a polished and professional appearance, adhering to grooming and hygiene standards at all times
Demonstrate punctuality, reliability, and flexibility in scheduling, including adherence to assigned shifts
Ensure compliance with all health, safety, hygiene, and licensing regulations.