Host/Hostess - Arbuckle's Bar & Grill

HEI Hotels & Resorts•Virginia Beach, VA

7d•Onsite

About The Position

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. HEI Hotels & Resorts is proud to welcome the Embassy Suites Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Located along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers. With direct beach access, elevated food and beverage experiences, and a dynamic coastal atmosphere, the property delivers a unique blend of comfort, energy, and hospitality. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Requirements

Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper set-up of dining room.
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.